Thursday, May 23, 2013

Customers? Or Lawyers? Who do you value more? [News]

One woman who loved Nutella so much she created a facebook page to celebrate World Nutella Day. Over seven years, she's built a massive community of passionate customers. Nutella's lawyers, of course, didn't like it, & so she's received a cease and desist order. PR nightmare? You bet!

PS: The matter has since been resolved, she says, after a vitriolic backlash from the customers.